Appointments and Cancellation Policy
If you are running more than 10 minutes late we will try our best to accommodate you. However, we do value the appointment time of all of our clients so it may be necessary to shorten your service or reschedule your appointment at the manager’s discretion.
Payments for services by cash, Visa, and MasterCard are accepted. The prices are subject to change without notice. Credit card payment for only gratuities will not be accepted.
Our intent is for each customer to be 100% satisfied with our services. Services received cannot be refunded:
- No refunds are given for gift card orders and gift card orders are not exchangeable.
- No refund is given for partially used package purchases because they are purchased at a discount.
We are not responsible for loss or damages to personal items. Please keep them with you during your appointment.
Taxes & Gratuities
Our services do not include tax or gratuities. Online vouchers do not include taxes or gratuities. In appreciation to the staff for outstanding services, gratuities may be given at your discretion.
Gift Certificates & Vouchers
Gift certificates and redeemed vouchers that are expired will be accepted at half of the face value for 30 days after the expiration date. No gift certificates or redeemed vouchers will be accepted once this amount of time has passed. If you wish to cancel your Groupon or Amazon Local voucher prior to service, please do so directly with the online merchant.
Services performed are at your own risk. Redness, soreness, and irritation are possible side effects. You are responsible for notifying your technician if you are pregnant, taking any new medications, or have been diagnosed with an illness as this may make you ineligible for treatment. The spa has a right to decline services.